Massive Good Terms of Service

1. Scope and Acceptance

1.1 Covered interactions. The Services include visiting or using our digital interfaces; submitting or nominating cases; corresponding with us; verification, evaluation, selection, referrals, and case management; donations, fundraising, sponsorships, and supporter activities; grants, payments, goods, services, and other assistance; property visits, repairs, renovations, construction, accessibility modifications, installations, and cleanup; transportation, travel, housing, food, events, and related activities; employee, volunteer, and contractor participation; photography, recording, production, editing, publication, promotion, and distribution; and associated administration and follow-up. This scope includes activities conducted internationally, online, by telephone, in writing, or in person. It does not mean every activity is available or that we undertake a particular duty in every relationship.

1.2 Agreement through affirmative action. By selecting a control that states you agree to these Terms, signing electronically or otherwise, or expressly accepting them through another identified process, you agree to the version presented to you. Where permitted by applicable law, intentionally using or continuing an identified Service after conspicuous notice that the action constitutes acceptance also constitutes agreement. If you do not agree, do not undertake the action for which agreement is required. A notice accompanying a submission, donation, enrollment, correspondence process, or activity may identify that action as acceptance.

1.3 Notice and capacity. We may require affirmative acceptance, proof of identity or authority, activity-specific acknowledgments, or additional permissions before participation. A visitor who has not received adequate notice and accepted the Terms is not deemed to have granted every release merely by arriving at the website. A request to exercise a privacy right, report a concern, or communicate with a regulator does not itself accept a new release. You must have legal capacity and actual authority to make the agreement you accept.

1.4 Role-specific provisions. “Applicant” means a person requesting assistance; “Nominator” means a person proposing assistance for someone else; “Beneficiary” means a proposed or actual recipient; “Donor” includes contributors and sponsors; “Owner” includes a person with sufficient lawful authority over relevant property; “Participant” means a person taking part in an activity; “Media Subject” means a person whose identity, image, voice, or performance is recorded or used; “Personnel” includes case managers, employees, volunteers, interns, and authorized representatives; and “Contractor” includes independent professionals, suppliers, production partners, vendors, and subcontractors. You agree to provisions applicable to the roles you actually undertake. A role-specific obligation does not become another person’s obligation merely because you submit information about them.

1.5 Additional agreements. A project scope, authorization, work order, employment agreement, contractor agreement, media permission, payment instruction, or other expressly accepted document may add terms for the relevant relationship. Such documents may be executed through an appropriate electronic process. A more specific, validly accepted agreement controls an actual conflict for its subject matter; otherwise these Terms continue to apply. A separate legally required permission is not replaced by a general checkbox.

1.6 Protected parties. “Protected Parties” means Massive Good; its founders, directors, officers, employees, volunteers, case managers, representatives, and authorized agents; participating affiliated organizations, contractors, subcontractors, licensed professionals, suppliers, production companies, crew, property hosts, sponsors, donors, insurers, and media distributors and licensees; and their lawful successors and permitted assigns, in each case to the extent connected with the Services or activity giving rise to the claim. Each is an intended third-party beneficiary of the applicable releases, limitations, covenants, and other protections, subject to the same legal limits. An affiliated organization’s involvement does not make it a guarantor of Massive Good’s obligations.

1.7 Mandatory limits. “Mandatory Rights” means rights, liabilities, duties, remedies, and claims that applicable law does not permit the relevant party to waive, exclude, limit, transfer, or arbitrate. Every provision is subject to Mandatory Rights, including applicable consumer, charitable-fund, privacy, employment, professional, safeguarding, construction, and injury protections. Nothing authorizes fraud, unlawful discrimination, prohibited retaliation, criminal conduct, or an unlawful disclosure. Rights of a nonsigner or independent rights of another person are not extinguished without legally sufficient authority and acceptance.

2. Eligibility and Authority

2.1 Adult online use. You must be at least eighteen years old and old enough to enter a binding agreement under the law applicable to you to submit through our online intake, create an account, make a donation, or accept participation terms directly. If you are under that age, have a parent, guardian, or other legally authorized adult contact us. An adult may request assistance for a child or another person requiring support through an authorized process. A child may be a Beneficiary without becoming the adult contracting party.

2.2 Restrictions and availability. We may restrict access or participation by geography, qualifications, capacity, safety, program resources, sanctions, or other lawful criteria. International availability does not promise lawful availability of every activity in every country. Do not use the Services in violation of a legal prohibition, court order, contractual restriction, or applicable eligibility requirement.

2.3 Accounts and identity. Provide accurate contact information, maintain authorized access, protect credentials, and notify us of suspected compromise. Do not impersonate another person, create misleading accounts, bypass an access restriction, or submit another person’s payment credentials without authority. You are responsible for activity you authorize and for reasonable protection of accounts under your control, subject to applicable rules on unauthorized transactions.

2.4 Representing others. If you act for a company, property owner, trust, estate, child, dependent, or another individual, you represent that your authority is actual, sufficient, current, and legally effective for the particular action. Identify your capacity and any limitations when relevant and provide requested evidence. Family membership, caregiving, friendship, tenancy, employment, or possession alone does not establish authority to transfer rights, consent to recording, authorize work, or release another person’s claims.

2.5 Accessibility and understanding. Contact [email protected] if you need an accessible copy, assistance, translation, or an appropriate alternative process. You are responsible for reviewing the provisions you accept, requesting clarification before participation, and not signing in a capacity you do not hold. An acknowledgment of understanding does not replace legally required accommodations, informed consent, or actual capacity.

3. Requests and Discretionary Selection

3.1 No entitlement. A submission is a request for discretionary consideration. It is not an entitlement to assistance, a purchase of services, an insurance claim, a public-benefit determination, or a commitment that we will rescue or support you. We have no obligation under these Terms to review, acknowledge, verify, investigate, select, respond to, fund, or act on a case, regardless of urgency, hardship, publicity, fundraising, or the consequences of not receiving assistance.

3.2 Full selection discretion. We may prioritize, rank, investigate, combine, refer, partially support, defer, decline, pause, close, or revisit any case in our discretion, subject to law. We may consider mission fit, feasibility, cost, location, impact, risk, ownership, permissions, available funding, professional capacity, verification, conflicts, cooperation, media suitability, or other lawful factors. We may change priorities or program criteria without creating a right to selection or an appeal under these Terms.

3.3 No implied commitment. A case number, intake completion, conversation, site visit, interview, preliminary approval, proposed schedule, estimate, campaign, donation, introduction, or expression of interest does not itself create a binding obligation to provide assistance. Only an authorized, sufficiently definite commitment creates the obligation it actually states. A case manager, employee, volunteer, contractor, sponsor, or AI tool may not expand an approved commitment beyond their actual lawful authority.

3.4 No reliance expenditures. Do not postpone urgent treatment, abandon other assistance, incur debt, cancel housing, quit work, dispose of property, hire providers, or make financial or safety decisions in reliance on anticipated aid or preliminary communications. We do not reimburse unapproved expenditures or losses caused by such reliance to the extent permitted by law. Continue seeking appropriate support independently.

3.5 Reasons and information. We are not required by these Terms to disclose internal deliberations, ranking methods, confidential donor information, another person’s records, protected investigation materials, or a detailed reason for declining a case. We may communicate through automated or human processes and may be unable to communicate further. Required legal notices and Mandatory Rights remain available.

3.6 Actual undertakings. An actual binding commitment or duty created by our conduct is governed by its terms and applicable law. These Terms reserve discretion over proposed assistance; they do not authorize unlawful abandonment of work, concealment of a dangerous condition we create, or disregard of a nonwaivable duty.

4. Emergencies and Professional Boundaries

4.1 No emergency service. The website, chat, email, telephone messages, social accounts, and case queue are not emergency services, a crisis line, a continuously monitored channel, clinical triage, or a dispatch service. Communications can be delayed, filtered, incomplete, unread, or unanswered. For imminent danger, contact local emergency services. In the United States, call 911 for an emergency or 988 for suicide or crisis support where appropriate.

4.2 Requests involving serious harm. Sending a statement that you or someone else may die, become homeless, lose medication, suffer abuse, or experience another serious consequence without our help does not itself create an agreement to prevent that consequence or assume care. We do not guarantee detection, escalation, referral, intervention, prevention, or rescue. Any actual undertaking and legally mandated reporting duty remain subject to applicable law.

4.3 Advice and qualifications. Unless expressly established in a separate engagement with an appropriately qualified provider, general information, planning, estimates, referrals, and AI output are not individualized medical, mental-health, legal, tax, financial, architectural, engineering, or other licensed advice. The Services do not automatically create a professional-client, patient-provider, fiduciary, agency, or custodial relationship. A particular professional remains responsible for the actual professional services they undertake.

4.4 Independent decisions. Do not stop prescribed care, disregard professional advice, or rely on our communications as clearance for medical treatment, structural safety, accessibility, financial suitability, legal ownership, or an emergency response. Obtain appropriate professional advice and emergency help. A contribution toward treatment or equipment does not make us your clinician or guarantee that treatment will succeed.

4.5 Referrals and escalation. We may contact appropriate professionals, authorities, safeguarding services, or other organizations when lawful, but these Terms do not promise that we will do so in every case. A referral does not ensure acceptance, availability, quality, outcome, confidentiality under another entity’s practices, or funding by that entity.

5. Submissions and Verification

5.1 Accuracy and completeness. You represent that information you provide is accurate to your knowledge, that you distinguish estimates and allegations from confirmed facts, and that you do not omit information you know materially affects eligibility, authority, cost, safety, permissions, or feasibility. Promptly notify us of material changes. This includes identity, relationships, medical and accessibility needs, financial circumstances, other assistance, benefits, insurance, ownership, existing defects, and pending proceedings.

5.2 Information about others. You must have an appropriate lawful basis and required permissions to provide another person’s identifiable or sensitive information. Do not assume a relationship permits unrestricted disclosure. If you lack authority, contact us using a general, nonidentifying description before sending medical records, intimate details, addresses, images, financial documents, or allegations about someone else. We may require direct contact or consent from the person concerned.

5.3 Rights in materials. You represent that you may supply submitted text, documents, photographs, video, audio, designs, and other materials and grant the rights described in these Terms. Obtain necessary copyright, privacy, confidentiality, location, and publicity permissions. Do not submit stolen records, unlawful recordings, exploitative material, unlawful intimate images, or information whose transfer violates a legal duty or court order.

5.4 Verification powers. We may request and lawfully verify identity, representation, health-related needs, financial circumstances, benefits, ownership, insurance, licensing, qualifications, title, occupancy, risk, or eligibility through documents, authorized contacts, public records, inspections, or appropriate third-party providers. Separate notice and consent requirements apply to regulated checks and protected records. Verification is discretionary and does not guarantee discovery of fraud or every defect.

5.5 Fraud and duplication. Do not fabricate urgency, stage damage, exaggerate needs, conceal other funding, submit misleading duplicate cases, misuse another person’s identity, divert resources, or coordinate false applications. We may suspend consideration, restrict access, investigate, recover misapplied resources where lawful, and report suspected unlawful conduct. A lawful investigation or recovery does not override protected benefits, privacy rights, or required process.

5.6 Cooperation. Provide information reasonably necessary for an activity you request or authorize, attend agreed verification steps, and disclose relevant restrictions. We may decline or stop proposed participation when necessary information or permissions are unavailable. Cooperation does not require surrendering Mandatory Rights or allowing unrelated access to your records.

5.7 Authority to make commitments. You may not promise our assistance to someone else, spend in our name, accept donor restrictions for us, sign on our behalf, use our credentials, or represent an unapproved project as approved. Any authorization must be actual and sufficiently specific. Public enthusiasm or an employee’s participation is not a personal guarantee by a founder, director, donor, or affiliated company.

6. Assistance and Project Scope

6.1 Forms of assistance. We may provide money, goods, equipment, access to services, referrals, coordination, physical work, or another lawful form of assistance. We may pay a provider directly, arrange delivery, support only part of a need, change a proposed method, or work with another organization. You have no right to dictate a particular provider, amount, product, design, payment method, project, or continuing relationship absent an accepted specific commitment.

6.2 Scope and approvals. A project may be limited by an approved scope, funding, permissions, permits, professional judgment, site conditions, procurement, or other requirements. Preliminary discussions, illustrations, estimates, budgets, AI-generated plans, or timelines are not guarantees. Only authorized changes are binding. Do not direct workers to perform additional work or treat a case manager’s presence as approval of an unauthorized change.

6.3 Conditions and cooperation. Participation may require verified authority, activity-specific risk acceptance, access arrangements, safe conditions, professional review, truthful information, consent to program filming where lawful, and compliance with agreed responsibilities. We may decline a proposed activity if these conditions are unmet. A condition cannot require consent or conduct that applicable law prohibits us from demanding.

6.4 Delays and changes. Materials, costs, weather, staffing, safety, health, permits, access, currency, transport, government action, and third-party decisions may change. We may substitute suitable approaches, reschedule, reduce proposed support, suspend, or cancel a proposed activity. We do not promise reimbursement of unapproved relocation, lost time, lost earnings, consequential costs, or anticipated benefits, subject to Mandatory Rights and actual commitments.

6.5 No continuing support. A completed gift or project does not create a standing obligation to provide additional funding, emergency coverage, supervision, repair, maintenance, replacement, insurance, or lifetime support. A subsequent deterioration, changed need, sale, move, alteration, or new problem is not automatically an approved case. Any separate warranty or binding undertaking controls its actual scope.

6.6 Control and transfers. You may use assistance only for the lawful purpose and conditions applicable to it. Do not sell, divert, transfer, encumber, or misrepresent purpose-restricted resources contrary to an accepted agreement. Where legally permitted, we may condition a proposed transfer on documentation, provider payment, verification, or reasonable anti-fraud controls. We do not acquire an ownership interest in your property merely by providing assistance unless a separate lawful agreement states otherwise.

7. Property Ownership and Access

7.1 Actual authority. Before authorizing entry, filming, delivery, alteration, repair, removal, installation, or construction, you represent that you have the lawful authority required for that specific action. Disclose all owners, co-owners, landlords, tenants, occupants, trusts, estates, associations, lenders, liens, easements, court orders, and other interests or restrictions that materially affect the activity. Occupancy and keys do not by themselves establish ownership or permission to renovate.

7.2 Required permissions. Obtain legally sufficient permissions from all required rights holders and supply evidence when requested. We may require direct authorization from an owner, trustee, guardian, association, landlord, or other relevant person and independent title or authority verification before work. Your representation does not itself release a nonsigning owner’s claim or substitute for a permit or legally required consent.

7.3 Access license. To the extent of your actual authority and agreed scope, you authorize Massive Good and authorized personnel, contractors, suppliers, and crew to enter and use relevant premises for assessment, verification, documentation, filming, delivery, and approved work. This may include reasonable equipment placement, temporary work areas, utility use, and removal of agreed materials. Access remains subject to law, safety, occupancy rights, and any expressly accepted limitations.

7.4 Hidden conditions. Disclose known structural, electrical, plumbing, drainage, water, fire, mold, lead, asbestos, pest, soil, environmental, security, animal, weapon, or other hazards. Identify unpermitted work, prior damage, known utility routes, access limitations, and conditions affecting a disabled person’s use. We do not guarantee that a preliminary visit identifies every hidden or preexisting defect.

7.5 Occupants and belongings. Coordinate access with occupants, secure pets and personal belongings, keep unauthorized persons away from work areas, and arrange any agreed relocation or support. Do not obstruct lawful safety measures. An authorization does not permit eviction, forced entry, removal of a person’s belongings, or disregard of protected occupancy rights.

7.6 Neighbors and other property. You may not authorize work or filming on neighboring property, common areas, public rights of way, or another person’s property without the necessary authority. Disclose shared systems, boundary issues, and disputes. Unanticipated third-party restrictions may require a change or cancellation.

7.7 Ownership changes. Notify us promptly of a sale, foreclosure, lease change, ownership dispute, death, insolvency, court order, or change in authority affecting a project. We may suspend proposed work pending verification. No duty to fund acquisition of title, settle a private dispute, pay a mortgage, or restore another person’s rights arises merely from receiving a case.

7.8 Liens and restoration. Construction, delivery, removal, and supplier work can involve statutory notices, lien rights, storage, waste disposal, or restoration obligations. The actual contracting parties must comply with the applicable payment and property rules. Our assistance does not guarantee that a property has no preexisting lien or that every independent provider waives lawful rights. You are not made responsible for a debt you did not lawfully assume merely by receiving assistance, and we do not disclaim our own binding payment or restoration obligation.

8. Participation and Site Safety

8.1 Personal circumstances. Provide relevant limitations, support needs, allergies, equipment dependencies, and safety information when necessary for the activity. A generic assumption of risk is not a substitute for an actual individualized assessment where required. We may request appropriately qualified advice or restrict participation when necessary information is missing.

8.2 Instructions and restricted areas. Follow lawful safety instructions and agreed access rules. Do not enter a restricted work area, operate unfamiliar equipment, remove protective measures, alter work in progress, or invite unauthorized participants. Inform us promptly of a condition you believe may create immediate harm. Contact emergency services first when danger is imminent.

8.3 Worksite risks. Activities can involve tools, heavy materials, demolition, dust, fumes, noise, electricity, water, ladders, heights, traffic, temporary barriers, disrupted access, and unfinished work. Children, dependent adults, visitors, and pets must have appropriate supervision. These warnings do not transfer a legally nondelegable safety duty to a Beneficiary or permit unsafe work.

8.4 Stop and transition. We may stop or decline work for unsafe conditions, missing permissions, inadequate resources, noncooperation, threats, or another lawful reason. When work has actually begun, suspension, site protection, emergency action, and any required transition are governed by the actual role, agreement, and applicable law. You must not use an unfinished or unsafe installation as though it has been cleared for use.

8.5 Incidents and evidence. Notify us of an incident, suspected defect, changed condition, or material concern reasonably promptly. Preserve relevant information and do not tamper with equipment, records, or evidence. Prompt reporting supports investigation; it does not create an unlawful forfeiture of a claim or replace emergency action.

9. Construction Design and Installation

9.1 Direct and coordinated work. Massive Good may coordinate, fund, procure, or implement work through employees, case managers, volunteers, contractors, professionals, or other authorized participants. Actual qualifications, licensing, permits, supervision, and responsibilities depend on the activity and applicable law. No person is permitted to undertake regulated work without the qualifications or authority legally required.

9.2 Individual suitability. Accessibility work, ramps, bathrooms, doors, lifts, supports, pathways, fixtures, equipment, and other modifications can require individualized measurements, structural review, professional design, and user assessment. Compliance with a general dimension or code does not automatically establish suitability for your particular disability, device, care arrangement, or future condition. Disclose needs and changes relevant to the work and obtain required specialist input.

9.3 Plans and professional decisions. Use approved plans and lawful change procedures. Technical advice must come from an appropriately responsible qualified person when required. A filmed demonstration, preliminary sketch, AI output, donor suggestion, or a Participant’s preference is not authorization to bypass professional standards, structural calculations, permit conditions, or safety requirements.

9.4 Permits and inspections. Required permits, approvals, inspections, and legally required notices must be obtained by the party responsible under the applicable agreement and law. You must disclose relevant existing permits and violations and reasonably cooperate with required access and applications. Acceptance of these Terms is not certification that a property or installation complies with every rule.

9.5 Existing and unforeseen conditions. Concealed damage, defective prior work, unknown utilities, environmental hazards, changes in supply, or conflicting property interests may affect scope and cost. We may pause and obtain appropriate evaluation. These Terms do not promise correction of all preexisting or newly discovered conditions merely because we undertake one defined modification.

9.6 Products and substitutions. Availability, fit, instructions, compatibility, maintenance, recall status, and applicable standards affect product selection. We may propose substitutions or a different method where appropriate. You may not substitute materials or change use in a manner inconsistent with the approved arrangement, manufacturer instructions, or a qualified person’s directions.

9.7 Testing and use. Do not begin using work that has not been released for use by the responsible party where such release is required. Required commissioning, inspections, load assessment, and individualized demonstrations must occur before the relevant use. Follow applicable operating and maintenance instructions. A voluntary acknowledgment of receipt or demonstration does not waive a latent defect or Mandatory Right.

9.8 No universal certification. Unless a specific accepted agreement states otherwise, we do not guarantee complete rehabilitation of a property, correction of unrelated defects, satisfaction of every future need, increased value, insurability, a particular aesthetic result, or continued suitability after conditions change. Licenses and inspections apply to their actual scope; they are not a promise that no injury or defect can occur.

10. Completion Warranties and Continuing Costs

10.1 Completion records. Completion, delivery, or substantial completion may be established by the applicable agreement, responsible provider, inspection, handover, or documented status. You must identify outstanding issues accurately and not misrepresent acceptance. Signing a completion record does not release a nonwaivable claim or establish that an unknown defect was actually discovered.

10.2 Limited ongoing obligations. Unless expressly included in a valid agreement or required by law, we do not undertake continuing inspection, monitoring, service, maintenance, upgrades, consumables, cleaning, insurance, operating expenses, utilities, taxes, storage, subscriptions, training, or replacement. The person receiving or controlling an asset is responsible for its lawful ongoing use and agreed costs.

10.3 Provider warranties. A manufacturer, supplier, or contractor warranty is governed by that party’s actual terms and applicable law. We do not expand another party’s warranty or guarantee its solvency or performance merely by facilitating assistance. Any warranty we expressly give is limited to its actual lawful scope. Nonwaivable workmanship, habitability, product, statutory, or other protections remain.

10.4 Maintenance and alterations. Follow required instructions, inspections, service intervals, and safety warnings. Notify the responsible provider of a suspected defect and discontinue an unsafe use. Damage caused by misuse, unauthorized alteration, incompatible equipment, wear, lack of required maintenance, or changed conditions is not automatically our responsibility; actual causation and applicable duties control.

10.5 Future needs and third parties. Your health, mobility, household, ownership, or care needs may change. A later purchaser, tenant, visitor, or family member may have different needs and independent rights. The original aid does not promise assessment or support for every subsequent user. Do not describe a modification as professionally cleared for a new use without appropriate evaluation.

10.6 Returns and recalls. Cooperate with lawful recall or safety notices and applicable return arrangements. We may assist with a provider inquiry in our discretion but do not promise to manage every warranty, dispute, recall, return, replacement, or repair indefinitely.

11. Payments Goods Housing and Professional Assistance

11.1 Financial aid. We may limit payments to a stated expense or pay a landlord, clinic, supplier, utility, or other provider directly. You have no right to convert an approved form of assistance into cash, a different purchase, or a transferable entitlement. Disclose overlapping support and material conditions affecting lawful eligibility.

11.2 Benefits and taxes. Assistance may affect income reporting, taxes, insurance, public benefits, asset limits, rent calculations, or other arrangements. We do not guarantee that a gift is tax-free or will preserve eligibility. Obtain appropriate advice and satisfy reporting duties that apply to you. We may provide information required by law or a lawful payment process.

11.3 Goods and equipment. Goods may be new, refurbished, donated, or used as disclosed for the relevant transaction. Inspect received items, follow instructions, and use appropriately qualified fitting or training when necessary. Do not assume suitability for a medical, accessibility, electrical, transportation, or other specialized use without required evaluation. A gratuitous transfer does not eliminate applicable product-safety or Mandatory Rights.

11.4 Medical and other professional assistance. Funding, coordinating, or documenting professional care does not determine diagnosis, treatment, informed medical consent, or clinical suitability. Those decisions belong to the responsible provider and patient under applicable law. We do not guarantee a cure, recovery, provider acceptance, appointment, insurance reimbursement, approval of a device, or successful treatment.

11.5 Housing. Payment toward rent, a temporary stay, relocation, or a housing referral does not by itself make Massive Good a landlord, housing provider, guarantor, insurer, or party to an occupancy agreement. Any actual housing arrangement, possession, or management role is governed by its agreement and applicable law. Do not assume perpetual lodging, renewal, immigration sponsorship, or protection from lawful housing proceedings.

11.6 Food and basic supplies. Disclose relevant allergies and dietary restrictions when necessary and observe storage, preparation, and use instructions. We do not guarantee that every donated item is suitable for every recipient or free of every allergen. Applicable food-safety duties and an actual provider’s responsibilities remain.

11.7 Referrals and resource availability. Providers may have their own qualifications, payment conditions, waiting lists, agreements, and rules. A referral is not a promise to pay all resulting charges or compel acceptance. You are responsible for obligations you independently authorize unless we expressly agree otherwise.

12. Transportation Travel Events and Other Activities

12.1 Activity requirements. Transportation, travel, outings, events, recreation, animal interactions, disaster assistance, and other activities may require additional eligibility, safety, equipment, supervision, professional, or consent arrangements. Follow applicable instructions and do not participate when you know you lack a required qualification or when a qualified person has advised against participation.

12.2 International travel. You are responsible for accurate travel information and for passports, visas, lawful entry, customs, health requirements, permits, and other personal travel obligations unless an accepted agreement assigns a specific responsibility otherwise. We do not guarantee admission, security conditions, government decisions, currency stability, or assistance from a consulate.

12.3 Transport providers. An independent carrier, driver, hotel, tour operator, venue, or other provider has its own responsibilities and terms. Our actual transportation role controls any duties we owe. Funding a trip or selecting a provider does not promise insurance coverage, medical evacuation, rescue, reimbursement, or a particular experience.

12.4 Personal and activity risks. Activities may expose you to traffic, weather, terrain, water, animals, crowds, infection, fatigue, accidents, equipment failure, theft, or other disclosed and reasonably foreseeable risks. Do not bring unauthorized people or assume they are covered by a booking, permission, or insurance arrangement. Required permissions and the releases in these Terms apply only within their lawful scope.

12.5 Disruption and cancellation. We may change or cancel proposed activities for safety, resources, provider decisions, weather, legal restrictions, or another lawful reason. Third-party refund rules, Mandatory Rights, and an accepted specific commitment control actual financial responsibility. We do not promise compensation for disappointment, lost opportunities, unapproved expenses, or an anticipated outcome.

12.6 Animals and personal devices. An animal, mobility device, vehicle, electronic device, or connected account may require specific assessment, fitting, training, care, safety, licensing, or service arrangements. Disclose relevant limitations and follow lawful instructions. Providing an item does not promise its suitability for every use, an unlimited subscription, ongoing animal care, or control over an independent platform. Applicable accommodation, product, animal-welfare, and privacy rights remain.

13. Donations and Charitable Discretion

13.1 Gifts to Massive Good. Unless Massive Good expressly accepts a different lawful restriction in a specific written agreement, contributions are gifts to Massive Good for its charitable purposes and are subject to our control and discretion. They are not escrow deposits, investments, purchases of case outcomes, or payments creating ownership, management, inspection, or approval rights. A donor preference, comment, tribute, campaign selection, or payment memo does not by itself create an accepted binding restriction.

13.2 Allocation of resources. We may allocate unrestricted contributions among cases, programs, operations, personnel, contractors, technology, equipment, administration, verification, project delivery, production, fundraising, reserves, or other lawful expenses supporting our charitable purposes. We do not promise that every dollar goes directly to a particular Beneficiary, that costs are zero, or that a specified percentage applies unless an authorized specific commitment states it.

13.3 Campaign contingencies. A campaign goal, illustration, proposed budget, story, or expression of intended support is not a guarantee that the case will be undertaken or completed. If a need changes, a case is declined or cancelled, permissions fail, a Beneficiary dies, costs differ, or funds exceed or fall short of a proposed need, we may lawfully redirect unrestricted funds to other charitable purposes. An actual accepted restriction, applicable solicitation law, or binding representation controls where it legally requires different handling.

13.4 No direction or access rights. Donors may not direct clinical decisions, construction methods, hiring, case selection, beneficiary conduct, filming, publication, or private-data access merely by contributing. We may decline instructions or proposed gifts inconsistent with our mission, law, safety, or autonomy. A donation does not entitle you to a Beneficiary’s contact information, medical records, financial file, address, or private progress report.

13.5 Restricted agreements. We may refuse a proposed restriction. Any accepted restriction must be sufficiently clear, lawful, and accepted by an authorized representative. These Terms do not allow us to disregard a restriction or charitable-asset duty that actually binds us. Modification, return, or use of genuinely restricted funds is governed by the relevant agreement and applicable law.

13.6 Irrevocability and refunds. To the fullest extent permitted by law, completed donations are final and nonrefundable. Dissatisfaction with selection, an outcome, delay, coverage, spending, publication, or lack of assistance does not itself create a refund right for an unrestricted gift. We may review documented errors or unauthorized charges and may make a discretionary refund. Mandatory refunds, lawful transaction disputes, and an accepted specific refund commitment remain available.

13.7 Tax treatment. Our United States tax-exempt status does not guarantee deductibility for every donor, jurisdiction, contribution, sponsorship, benefit, or earmarked arrangement. You are responsible for obtaining tax advice and retaining required records. Goods, services, benefits, or other value received may affect deductible amounts. We provide legally required acknowledgments without guaranteeing a donor’s tax result.

13.8 Noncash gifts. We may decline property, securities, digital assets, services, equipment, or other noncash gifts; impose lawful acceptance conditions; and sell, use, transfer, or dispose of an accepted unrestricted gift for charitable purposes. We do not provide your independent valuation, appraisal, investment advice, or guarantee of tax treatment. Do not send hazardous, unlawful, encumbered, or unsuitable items without prior agreement.

14. Stripe Payments and Recurring Donations

14.1 Payment processing. We use Stripe for online payment processing. The applicable Stripe services, payment networks, banks, and payment methods have their own terms and privacy practices. You authorize the transaction you knowingly approve and represent that you may use the selected payment method and funds. Our use of Stripe does not guarantee availability, security, processing speed, exchange rates, or uninterrupted access.

14.2 Amounts and fees. Review the amount, currency, recurrence, optional fee contribution, and any benefits shown before authorizing payment. Processing, exchange, network, or bank fees may reduce net funds or create charges disclosed by the applicable provider. We may select processing arrangements and payment methods in our discretion. We do not guarantee that a displayed foreign-currency estimate equals a bank’s final conversion.

14.3 Recurring authorization. If you affirmatively choose a recurring donation, you authorize recurring charges in the amount and frequency disclosed until cancellation, subject to applicable law and your authorization. Recurring consent must come from the actual payment choice; agreeing to these Terms alone does not authorize an undisclosed repeat charge. We may notify you of changes and obtain further authorization where required.

14.4 Cancellation. Cancel future recurring donations by emailing [email protected] or using the cancellation controls supplied through your applicable Stripe donation or billing flow. Identify the donation sufficiently for us to locate it without sending complete payment credentials. Cancellation applies prospectively and does not automatically refund already processed gifts. We honor applicable cancellation requirements and legally required treatment of charges after an effective cancellation.

14.5 Errors and unauthorized use. Contact us promptly about duplicate payments, processing errors, incorrect recurring settings, fraud, or an unauthorized charge. We may request information reasonably necessary to verify and investigate. These Terms do not waive rights provided by payment law, network rules, or mandatory consumer protections, and do not require you to forgo a lawful payment dispute.

14.6 Disputes and abuse. Do not knowingly submit a false payment dispute, misrepresent an authorized transaction, or use a stolen payment method. We may provide lawful transaction records, suspend implicated access, reject a proposed contribution, or pursue available recovery for actual fraud. Any processing or recovery charge must be lawful and supported by the applicable transaction or agreement.

14.7 Payment failures. A pledge, failed authorization, disputed transfer, unreconciled check, pending payment, or proposed match is not necessarily available funding. We may decline or return a payment, pause activity while it clears, or stop a recurring arrangement for fraud prevention, law, provider restrictions, or administrative reasons. We do not promise to finance a case before sufficient resources are available.

15. Fundraising Sponsors and Public Campaigns

15.1 Authorized fundraising only. You may not represent yourself as our agent, organize an official campaign in our name, solicit a binding restriction for us, promise tax treatment, use our payment details, or imply endorsement without actual written authorization. An authorized fundraiser must follow the agreed scope, applicable registration and disclosure rules, platform conditions, and our lawful instructions.

15.2 Public statements. Estimates, goals, case narratives, images, timelines, and outcome reports may change as facts and plans develop. Do not present an estimate or proposed activity as a completed result or guaranteed use of funds. These Terms do not permit deceptive fundraising or excuse an actual legally binding representation.

15.3 Sponsors and matches. Sponsorship benefits, naming, logos, matching arrangements, milestones, and deliverables exist only to the extent actually agreed. A proposed match or third-party pledge is contingent on its actual terms and performance. We do not guarantee another person’s payment, endorsement, solvency, or continuing participation.

15.4 Recognition. We may acknowledge a Donor or sponsor through authorized recognition, subject to applicable privacy choices and agreements. We are not obliged by these Terms to provide publicity, naming rights, a particular placement, approval of content, access to footage, or a positive endorsement. Contact us if you wish to discuss public recognition or anonymity; anonymity cannot override legally required disclosures or necessary processing.

15.5 Promotions. A raffle, prize, contest, ticketed event, merchandise sale, membership, or other promotion may require separate rules and disclosures. A contribution does not automatically constitute an entry, purchase, or entitlement to a benefit. We may decline or discontinue a proposed promotion when lawful requirements or resources are not satisfied.

16. Filming and Publicity Permission

16.1 Program participation. Recording and sharing stories are integral to our programs. To the extent permitted by law, we may require appropriate filming and publication permissions as a condition of selecting or undertaking a case. You are free to decline a proposed program, and we may decline a proposed activity when required lawful media permissions are unavailable. This provision does not authorize coercion, unlawful conditioning of sensitive-data consent, or recording a person without required permission.

16.2 Your media grant. WHEN YOU EXPRESSLY ACCEPT THESE MEDIA TERMS FOR AN ACTIVITY OR OTHERWISE VALIDLY AUTHORIZE RECORDING, YOU GRANT MASSIVE GOOD AND ITS AUTHORIZED PRODUCERS, DISTRIBUTORS, AND LICENSEES THE RIGHTS YOU LAWFULLY CONTROL TO RECORD AND USE YOUR NAME, VOICE, IMAGE, LIKENESS, APPEARANCE, PERFORMANCE, STATEMENTS, PERSONAL STORY, AND AUTHORIZED MATERIALS IN CONNECTION WITH THAT ACTIVITY. THE GRANT IS WORLDWIDE, ROYALTY-FREE, TRANSFERABLE, AND SUBLICENSABLE, FOR THE FULL LAWFUL TERM OF THE RIGHTS, IN ALL MEDIA AND FORMATS, INCLUDING LATER-DEVELOPED MEDIA, SUBJECT TO YOUR ACTUAL AUTHORITY, SPECIFIC ACCEPTED LIMITATIONS, REQUIRED CONSENTS, AND MANDATORY RIGHTS.

16.3 Permitted purposes. Authorized uses may include documentaries, news, educational and editorial works, case stories, websites, social media, streaming, broadcasts, fundraising, promotion, advertising, sponsor campaigns, archives, excerpts, stills, translations, captions, adaptations, compilations, and distribution through media partners. We may record before, during, and after authorized assistance to document needs, work, progress, and outcomes within the actual permission granted.

16.4 No automatic rights in everyone present. You grant only rights you own or may lawfully authorize. You must not purport to release an unrelated adult, co-owner, tenant, neighbor, caregiver, employee, passerby, child, or person depicted in a record without legally sufficient authority. We may require their direct permission or other lawful grounds before the relevant recording or use. Your undertaking to obtain permissions is not a substitute for actual consent where required.

16.5 Compensation and approval. Unless a specific accepted agreement provides otherwise, you receive no royalties, residuals, appearance fee, ownership share, or other compensation for the authorized media use, and have no right to approve the finished work, narration, title, editing, captions, release date, platform, sponsors, or distribution. Providing assistance does not promise a particular portrayal, screen time, publication, or commercial result.

16.6 Sensitive details. A general media license does not replace required permission for disclosure of health information, protected records, biometric processing, confidential communications, or other legally protected details. The scope of sensitive information authorized for publication must be sufficiently specific under applicable law. We may require a separate electronic authorization identifying the relevant information, recipients, purpose, and other required terms.

17. Recording Locations and Other People

17.1 Recording consent. For communications and activities you may lawfully authorize, you consent to the photography and audio or video recording that is clearly identified to you and accepted through the applicable process. Where advance notice, all-party consent, or a particular form of consent is required, that requirement controls. Do not introduce another person into a confidential recorded conversation without appropriate notice and permission.

17.2 Location permission. To the extent of your actual authority, you permit authorized crew and equipment to access and record agreed areas of a property for the agreed activity. You must disclose restrictions affecting interiors, art, confidential materials, neighboring areas, businesses, healthcare settings, religious settings, occupants, and other protected spaces. A resident’s consent does not replace an owner’s or another rights holder’s required authorization.

17.3 Materials and incidental content. You are responsible for the rights in materials you intentionally provide or display for recording. Alert the responsible crew to confidential screens, documents, artwork, music, third-party marks, intimate material, security features, or identifiable people requiring special handling. Incidental capture is subject to law and does not itself establish unlimited publication permission.

17.4 Minors and protected persons. A child’s or vulnerable person’s involvement requires the applicable parent, guardian, legally authorized representative, personal consent or assent, and any required court, workplace, educational, or provider permission. The representative must have authority for the specific permission. We do not treat an adult’s general website agreement as a universally effective release of a child’s future claims.

17.5 Healthcare and private access. A provider, facility, or private property controller may have additional access and confidentiality requirements. Later editing or blurring does not itself authorize an unlawful intrusion or an unauthorized disclosure. Do not invite crew into a restricted setting or promise access to records without actual authority.

17.6 Safety and location disclosure. Notify us before filming of a protective order, credible threat, safeguarding concern, hidden location requirement, immigration-related concern, or another material risk from disclosure. Agreed restrictions must be specifically documented. A general media grant is subject to legally required protections, and does not guarantee that public information can later be withdrawn from every third party.

18. Editing Ownership Distribution and Media Claims

18.1 Production rights. We may select and edit authorized footage, change sequence, use excerpts, combine it with other material, add narration, captions, translations, music, graphics, or lawful production effects, and choose when and whether to publish. We are not required to use every statement, depict the entire process, supply raw footage, or follow your preferred narrative. The permission does not authorize unlawful defamation, deception, or a use outside a legally required sensitive-information authorization.

18.2 AI and reconstructed material. Production may use AI-assisted editing, translation, illustration, reconstruction, or synthetic visual or voice elements only within the rights validly granted and with any specific permission and disclosure required by law. A general appearance release does not automatically authorize a regulated biometric use or an undisclosed false representation that a person made a statement or performed an act. Permitted production methods do not remove the limits in Section 18.1.

18.3 Ownership. Unless expressly agreed otherwise, recordings and production materials created by us or for us are owned by Massive Good or the applicable rights holder under the governing production agreement. You retain rights in preexisting material you own, subject to the license you validly grant. A Participant does not obtain ownership of a production merely by appearing in it or receiving assistance.

18.4 Distribution and licensing. We may distribute and sublicense permitted media to platforms, broadcasters, publishers, sponsors, production partners, and other authorized recipients for the permitted purposes. A distribution license may generate revenue supporting our operations or charitable work. Legally regulated health-data transfers require the separate permission and conditions applicable to that transfer; a general media sublicense does not supply a prohibited health-data-sale authorization.

18.5 Public exposure. Publication may reveal personal circumstances, attract attention or criticism, be indexed by search engines, and be copied, excerpted, discussed, or republished by others. We do not control all third-party reactions or promise complete anonymity, continued availability, favorable comments, removal from every platform, or recovery of distributed copies. We may moderate our own channels in our discretion, subject to law.

18.6 Media release. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE THE PROTECTED PARTIES FROM CLAIMS YOU MAY LAWFULLY RELEASE ARISING FROM RECORDING, EDITING, PUBLICATION, DISTRIBUTION, AND USE WITHIN THE VALID PERMISSIONS YOU GRANT, INCLUDING CLAIMS FOR COMPENSATION, APPROVAL, APPROPRIATION OF LIKENESS, PUBLICITY RIGHTS, AND LAWFULLY CONSENTED DISCLOSURE. THIS RELEASE INCLUDES ORDINARY NEGLIGENCE IN CARRYING OUT THE AUTHORIZED MEDIA ACTIVITY, WHETHER SOLE OR CONCURRENT, BUT DOES NOT COVER USE OUTSIDE REQUIRED PERMISSION, UNLAWFUL RECORDING, OR A CLAIM THAT CANNOT LAWFULLY BE RELEASED.

18.7 Withdrawal and distributed works. Contractual media rights are irrevocable to the extent law permits and the accepted grant provides, but legally required withdrawal, deletion, or restriction rights remain. Contact [email protected] about a permission issue. Withdrawal of consent applies as the governing law requires and does not necessarily make earlier authorized processing unlawful. We cannot promise recall of independently held public copies, but must take any action the applicable law requires.

18.8 No disclosure in retaliation. A disagreement does not grant a new right to publish private case files, medical records, addresses, or other protected information outside valid authority. Our contractual rights and available remedies are limited to lawful use of information and lawful responses to disputes.

19. Case Managers and Authorized Representatives

19.1 Role and authority. Case managers and other representatives may be employees, contractors, volunteers, or appropriately engaged participants. Their responsibilities and authority arise from the actual engagement and instructions, rather than a label alone. No representative may promise aid, approve spending, change a project, accept a donor restriction, authorize publicity, or bind Massive Good beyond actual authority.

19.2 Professional boundaries. Personnel must not impersonate a licensed professional, provide regulated advice beyond qualifications, undertake unauthorized work, misstate an approval, or present an AI output as a professional certification. Escalate issues requiring a qualified person’s judgment through the appropriate authorized process. A personal offer to help does not become an organizational commitment without actual authority.

19.3 Accurate records and conflicts. Keep truthful records of authorized work, expenses, permissions, representations, and material concerns. Disclose relevant conflicts, outside compensation, related-party interests, proposed gifts, and attempts to influence decisions improperly. Do not divert assistance, manipulate beneficiary stories, conceal material hazards, solicit prohibited benefits, or misuse the relationship for private gain.

19.4 Safeguarding and conduct. Follow applicable safeguarding, workplace, safety, confidentiality, and legal-reporting requirements. Do not exploit vulnerability, harass or discriminate unlawfully, coerce permissions, retaliate against protected reporting, or engage in unauthorized private contact or activities with a child or dependent adult. Applicable supervision and reporting duties remain with the actual responsible party.

19.5 Tools and information. Use only authorized accounts and lawful data-handling arrangements for the task. Do not upload case materials to a personal AI service, personal cloud account, public platform, or another outside recipient without required organizational authority and legal permission. Return access credentials and materials when authorization ends, subject to lawful record-preservation duties.

20. Employees Volunteers and Other Personnel

20.1 Actual relationship. These Terms do not themselves hire anyone, create a wage or benefit promise, classify a worker, or establish that every person assisting us is an employee, independent contractor, or volunteer. The actual employing or engaging entity, agreement, facts, and applicable law control. Work for another entity does not become employment by Massive Good merely because it relates to a case.

20.2 Employment terms. Compensation, duties, benefits, reimbursement, working time, leave, accommodations, termination, and other employment matters are governed by the applicable engagement, policies, and law. Where lawful and not displaced by an applicable agreement, an at-will relationship remains at will. These public Terms do not replace a collective agreement or a mandatory local employment term.

20.3 Volunteer participation. A genuine volunteer participates under the applicable lawful arrangement and has no compensation or benefit entitlement merely from voluntary participation unless agreed or legally required. We may limit, reassign, suspend, or end proposed volunteer participation for a lawful reason. A volunteer label does not waive statutory rights arising from the actual relationship.

20.4 Expenses and losses. Obtain required authorization before committing organizational funds or incurring proposed reimbursable costs. Mandatory reimbursement, wage-payment, insurance, workers’ compensation, and benefit rights remain. We do not impose an unlawful deduction or shift an employer’s nonwaivable operating loss, defense cost, or legal duty to a worker through these Terms.

20.5 Injury and statutory claims. The participant releases and liability cap do not waive nonwaivable workers’ compensation, wage, discrimination, retaliation, leave, workplace-safety, or other employment rights. Existing claims requiring a particular settlement or release process are not settled by accepting a general website agreement. Applicable reporting and agency rights remain available.

20.6 Personnel disputes. Section 34 applies to a personnel-related dispute only when the actual parties have validly accepted arbitration for that relationship and law permits it. An unrelated employer is not bound merely because its worker visits our site. Applicable employment arbitration rules, adequate remedies, required employer-paid costs, and statutory exceptions control as stated in Section 34.

21. Contractors Professionals and Vendors

21.1 Engagement and scope. A Contractor must have a valid authorized engagement or work order before performing compensable work or committing our resources. The agreed scope, fee, schedule, responsible entity, deliverables, required qualifications, permissions, and other engagement terms control. We may reject unsolicited work, an unapproved change, an unauthorized subcontract, or a charge we did not agree to pay, subject to applicable law.

21.2 Qualifications and compliance. Contractors must maintain qualifications, licenses, registrations, permits, supervision, and approvals legally required for their work; comply with applicable professional, construction, accessibility, environmental, safety, labor, tax, fundraising, production, and data rules; and perform according to the actual contract and applicable standard of care. A Beneficiary’s preference or a filming deadline does not excuse noncompliance.

21.3 Independent status. Where the actual arrangement is independent contracting, the Contractor is responsible for its business operations, personnel, taxes, compensation, benefits, methods, and lawful supervision within the engagement. The designation does not override a mandatory classification rule or excuse Massive Good’s own retained responsibilities. Neither party may bind the other beyond actual authority.

21.4 Subcontracting and equipment. Obtain any contractually required approval before delegating work, replacing a licensed professional, or introducing subcontractors. Remain responsible for subcontracted obligations as the agreement and law require. Use suitable equipment, lawful materials, approved plans, required protections, and appropriate inspection and testing. Do not conceal a defect or hazardous condition.

21.5 Insurance. Maintain insurance required by law or the accepted engagement for the actual activity, personnel, location, and completed operations. Provide accurate evidence when requested and disclose a material lapse affecting authorized work. These Terms do not specify a fictitious policy or establish that Massive Good, a Beneficiary, or a third party has coverage. Required endorsements and allocation of risk must be effective under the actual policy and agreement.

21.6 Delivery and defects. Document work accurately, provide legally or contractually required instructions, records, warranties, and completion information, and address defects within actual obligations. Payment, filming, a charitable purpose, or a Beneficiary acknowledgment does not excuse defective regulated work or a nonwaivable duty. Preserve necessary records and cooperate with a lawful incident or claim investigation.

21.7 Fees and publicity. Invoice only authorized work and comply with agreed billing and payment conditions. Do not use a case, private record, location, identity, footage, our marks, or a testimonial for your own promotion without appropriate authority and permissions. Confidentiality and rights in work product are governed by Section 22 and any more specific accepted agreement.

21.8 Termination and transition. We may stop proposed work or terminate an engagement as its terms and law allow. Secure the site, return authorized materials, deliver required work in progress, protect records, and cooperate with an appropriate lawful transition. We owe only payment and other obligations actually arising under the engagement or law, rather than a guarantee of future work or anticipated profit.

21.9 Payment redirection and evidence. Do not redirect a payment, alter vendor credentials, substitute a recipient, inflate an invoice, or introduce a related-party charge without actual lawful authority and required approval. A changed email instruction does not itself establish authorization. Provide accurate billing, identity, qualification, completion, and permission records needed for a lawful verification or payment process.

22. Work Product Confidentiality and Information Handling

22.1 Created work. To the fullest extent permitted by law and the applicable engagement, work specifically commissioned by Massive Good is work made for hire when legally eligible. For commissioned work that is not work made for hire, a Contractor who validly accepts this provision assigns to Massive Good the rights in deliverables created specifically for that engagement, except expressly identified and accepted preexisting rights or exclusions. Employee work and inventions are governed by the actual employment arrangement and mandatory local law.

22.2 Preexisting materials. Identify third-party and preexisting materials before including them in deliverables. You grant the lawful license needed for Massive Good and authorized recipients to use accepted embedded preexisting material for the agreed deliverable and permitted related purposes, to the extent you own or may license those rights. Do not incorporate incompatible licensing, confidential materials, unlicensed music, or another person’s protected work without approval and necessary rights.

22.3 Further assurance and moral rights. Reasonably cooperate in documenting lawful ownership and permissions. To the extent legally permitted, consent to editing and waive moral rights in commissioned deliverables to the scope of the accepted engagement. No assignment reaches an employee invention or other right that mandatory law excludes, and no person promises to transfer rights they do not own or may not assign.

22.4 Confidential information. Protect nonpublic case information, health and financial records, credentials, private contact details, donor information, safeguarding records, internal plans, investigations, commercially sensitive material, and other information reasonably understood as confidential. Use it only for authorized legitimate work, disclose only to authorized recipients with a lawful need, and maintain any protections required by law or contract. Information lawfully public without your breach or independently lawfully obtained is not made secret merely by this clause.

22.5 Required and protected disclosures. Confidentiality does not prohibit lawful reports to a regulator, law enforcement, an attorney, or another protected recipient; cooperation with an investigation; protected workplace activity; testimony; required legal disclosures; or communication about unlawful discrimination, harassment, assault, wages, or working conditions where protected. Provide appropriate notice of a compulsory disclosure only when legally permitted, without obstructing a protected report.

22.6 Trade-secret immunity notice. Under United States law, an individual is not liable under federal or state trade-secret law for disclosing a trade secret confidentially to a government official or attorney solely to report or investigate a suspected legal violation, or in a complaint or other document filed under seal in a proceeding. In a retaliation lawsuit, the individual may disclose the trade secret to their attorney and use it in the proceeding if filed under seal and not otherwise disclosed except pursuant to a court order. This notice applies to employees, contractors, and consultants within the statutory scope.

22.7 Processing instructions. A provider processing personal or consumer health information on our behalf must comply with its lawful binding processing instructions, applicable notice and consent limits, required confidentiality and security, permitted subprocessors, incident reporting, rights-request assistance, and lawful return or deletion obligations. A processor agreement or permission to access a file does not authorize independent advertising, sale, unrelated model training, or use inconsistent with the applicable legal basis.

22.8 Access termination. When authorization ends, stop using access, return property and deliverables, and handle retained records only as an agreement or law permits. Do not destroy evidence, retain personal copies of case files without a lawful need, or represent that you remain authorized. Required legal preservation and protected reporting rights survive.

23. Conduct Defamation and Confidentiality

23.1 Prohibited conduct. Do not commit fraud, impersonation, unlawful discrimination, threats, violence, stalking, harassment, extortion, bribery, doxxing, unlawful intrusion, exploitation, or deliberate interference with safety or the Services. Do not organize deceptive submissions, misuse charitable funds, evade a lawful access restriction, or encourage another person to do these things.

23.2 Defamation and unlawful disparagement. To the extent permitted by law, you agree not to make or distribute actionable false statements of fact about Massive Good, a Protected Party, a Beneficiary, or another Participant; knowingly fabricate an allegation or purported case outcome; create deceptive impersonations; or use threats, extortion, or unlawful harassment to obtain assistance, a refund, money, publicity, or another benefit. We reserve lawful remedies for actual actionable misconduct.

23.3 Confidentiality and private information. Do not disclose another person’s protected case, health, financial, location, identity, safeguarding, employment, or payment information without a lawful basis. Do not publish credentials, genuine trade secrets, or confidential material entrusted to you for a limited authorized purpose. Your own complaint does not authorize disclosure of someone else’s private records.

23.4 Protected speech and reporting. These Terms do not prohibit truthful statements, honest opinions, lawful consumer reviews, protected labor or collective activity, whistleblowing, reports to authorities, consultation with counsel, testimony, or disclosures the law protects. They do not impose a penalty for a lawful negative review or require transfer of rights in that review. A dispute about assistance or our performance does not convert protected criticism into actionable defamation.

23.5 Moderation and access. We may decline, remove, restrict, or moderate content on channels we control and suspend implicated access for a lawful reason. We do not promise to host every comment, debate, campaign, or message. Moderation does not excuse unlawful discrimination or retaliation and does not restrict a protected communication through another lawful channel.

23.6 Evidence and legal process. Do not submit knowingly false complaints, falsify a permission record, tamper with evidence, obstruct a lawful investigation, or conceal a material incident. Cooperate with lawful process applicable to you. A good-faith complaint, privacy request, or protected report is not prohibited conduct under this section.

24. Submitted Content and Intellectual Property

24.1 Operational license. To the extent you own or may lawfully grant the rights, you grant Massive Good and authorized service providers a nonexclusive, worldwide, royalty-free license to receive, store, copy, review, organize, translate, summarize, analyze, adapt, transmit, and use submitted materials for intake, verification, case administration, lawful aid planning and delivery, service improvement, compliance, safety, records, and disputes. Necessary sublicensing is limited to the lawful role and purpose of the recipient. Personal and sensitive information remains subject to the Privacy Policy and applicable permissions.

24.2 Public use. Publication, fundraising, advertising, media exploitation, disclosure of protected records, or other uses requiring additional permission are governed by the applicable media grant and legally required consent, rather than an unrestricted inference from an initial private submission. You remain responsible for the rights and authority you represent and for correcting material errors in supplied information.

24.3 Our content. Our website, software, branding, designs, editorial work, and other protected materials belong to Massive Good or the applicable rights holder. Subject to these Terms, you may use the Services for their intended lawful purposes. No ownership, unrestricted commercial license, endorsement right, or right to reproduce our protected content is transferred merely through use or a donation.

24.4 Access restrictions. Do not bypass security, use unauthorized credentials, scrape private information, introduce malware, disrupt the Services, reverse engineer contrary to law or an applicable agreement, or automate access in a manner that violates these Terms or harms operations. Lawful exceptions, protected research, and rights that cannot be restricted remain.

24.5 Feedback. You may voluntarily provide suggestions. To the extent you may grant the rights, we may use nonconfidential feedback without compensation or attribution, subject to applicable law and without acquiring ownership of a protected consumer review. Do not include another person’s confidential or protected information in a suggestion.

24.6 Rights complaints. Send a sufficiently specific intellectual-property or content-rights concern to [email protected] with the material identified and your authority to complain. We may investigate, request relevant information, restrict disputed use, or act as law requires. This contact procedure does not represent that we have made a statutory registration or create a prerequisite to a protected claim.

25. AI Communications and Electronic Records

25.1 AI assistance. We may use third-party and other automated tools for intake, transcription, translation, summarization, classification, estimates, workflow, verification support, fraud detection, drafting, and other lawful operational tasks. Outputs may be inaccurate, incomplete, biased, delayed, or unsuitable. Review relevant facts and do not treat an automated output as a professional opinion, approval, funding promise, or authorization to act.

25.2 No review guarantee. An automated response, completed conversation, generated case, or message from a tool does not mean a person reviewed the case or that assistance was selected. We do not promise a human review of every submission, accuracy of automated categorization, or a response within a particular time. Mandatory rights concerning consequential automated decisions remain where applicable.

25.3 Electronic dealings. Where permitted, you agree to use electronic records and signatures for the transactions and authorizations you validly accept and to receive related administrative communications at the contact details you provide. Retain a copy of accepted terms and important records. A statutory electronic-consent or paper-delivery requirement controls when applicable, and a separate marketing permission is not supplied by this paragraph.

25.4 Communications. We may contact you through email, telephone, text, messaging, or other appropriate channels for a case, transaction, security issue, consent, administration, or another lawful purpose. Regulated marketing, automated calls, or texts require the permission applicable to them. Provider charges and delivery limitations may apply. Use available opt-out controls or [email protected] for communications preferences, subject to necessary legal or transaction notices.

25.5 Unsolicited proposals. Do not send information you lack authority to disclose or assume an unsolicited proposal creates a confidentiality, compensation, agency, professional, or project engagement. We may consider or disregard unsolicited communications. The applicable Privacy Policy, an actual confidentiality duty, and Mandatory Rights still govern protected personal information.

25.6 Operational evidence. We may maintain lawful records of transactions, acceptance, permissions, communications, decisions, work, and disputes for the purposes described in the Privacy Policy. A record may support enforcement of an agreement but is not conclusive proof of another person’s authority, informed consent, or the absence of a defect.

26. Third Parties and International Operations

26.1 Outside providers. Services may depend on technology, payment, AI, production, professional, transport, supply, or other third-party services. Those parties may have separate terms and privacy notices. We do not guarantee every third party’s availability, performance, security, solvency, advice, or result. Our own actual undertaking, selection duties, retained control, and nondelegable responsibilities remain governed by law.

26.2 No automatic agency. A referral, donation, sponsorship, collaboration, or use of a shared brand does not alone create an agency, partnership, joint venture, employment relationship, personal guarantee, or fiduciary relationship between every participant. The actual agreement, authority, and facts control. No person may present another party as contractually liable beyond that party’s actual lawful undertaking.

26.3 Local requirements. International activities may involve local charitable, licensing, employment, construction, tax, payment, privacy, import, export, health, filming, travel, and public-safety requirements. You must comply with obligations actually applicable to your role. We may refuse or suspend a proposed activity where legal authority, permissions, qualifications, or resources are inadequate.

26.4 Sanctions and prohibited resources. Do not use the Services for prohibited transfers, money laundering, terrorist financing, bribery, unlawful export, evasion of sanctions, or diversion of aid. Provide accurate information necessary for lawful screening. We may block, refuse, return, or restrict a proposed transaction as applicable law requires or permits.

26.5 No insurance promise. We are not your insurer, guarantor, or general risk manager merely because you use the Services. We do not promise that you or any claim is covered by a policy, immunity, compensation scheme, or third party. Any insurance or statutory protection applies only under its actual terms and legal requirements.

27. Availability Changes and Termination

27.1 Service discretion. We may add, change, limit, suspend, or discontinue proposed features, programs, content, channels, or activities in our discretion, subject to actual commitments and law. These Terms do not require us to maintain a website, account, response channel, case queue, provider, program, or geographic availability indefinitely.

27.2 Access and participation. We may deny, suspend, or terminate proposed access or participation for a lawful reason, including safety, fraud, misuse, missing authority, resources, provider restrictions, or breach of an applicable agreement. Closing an account or case does not necessarily erase lawfully retained records or distributed media. Applicable transition, refund, privacy, employment, or other Mandatory Rights remain.

27.3 Events beyond control. We are not responsible for delay or nonperformance caused by events beyond our reasonable control to the extent law permits, including disasters, war, civil unrest, government action, disease, supply disruption, utility outages, provider failures, labor disruption, or communications failure. This does not excuse a nonwaivable duty, an applicable refund requirement, or responsibility for conduct that law does not permit us to exclude.

27.4 Changes to Terms. We may revise these Terms and publish the updated date. Changes apply prospectively as law and valid notice and acceptance permit. We may require fresh acceptance for a transaction or role. We do not retroactively create a release, recurring charge, arbitration agreement, or sensitive-data permission solely by changing a webpage. A binding existing agreement and the dispute provisions governing an existing claim remain subject to their actual terms and law.

27.5 Survival. Validly granted rights, lawful confidentiality obligations, accrued payment obligations, releases, limitations, indemnities, dispute terms, ownership provisions, and other provisions intended by their nature to survive continue after the relationship ends, within their lawful scope. Survival does not override a required consent withdrawal, deletion, statutory time limit, or other Mandatory Right.

28. Disclaimer of Warranties

28.1 General disclaimer. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, GENERAL INFORMATION, PROPOSED ASSISTANCE, CONTENT, AND AUTOMATED OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, UNINTERRUPTED AVAILABILITY, OR A PARTICULAR OUTCOME, EXCEPT AN EXPRESS VALID WARRANTY OR MANDATORY WARRANTY THAT ACTUALLY APPLIES.

28.2 No guaranteed result. WE DO NOT GUARANTEE SELECTION, FUNDING, REVIEW, RESPONSE, TIMING, COMPLETION, IMPROVEMENT, RECOVERY, SUITABILITY FOR EVERY PERSON, CONTINUED ACCESS, SECURITY AGAINST EVERY ATTACK, FAVORABLE PUBLICITY, OR A PARTICULAR TAX, MEDICAL, FINANCIAL, PROPERTY, OR PERSONAL RESULT. THESE TERMS DO NOT CREATE A WARRANTY THROUGH A PRELIMINARY COMMUNICATION, ESTIMATE, CASE STORY, DONATION, AI RESPONSE, OR GENERAL EXPRESSION OF OUR MISSION.

28.3 Storage and continuity. The Services are not a personal storage, backup, emergency monitoring, or disaster-recovery service. Maintain independent copies of your own important records and appropriate alternative sources of support. We do not promise to recover every lost file, preserve every message forever, or restore access after every disruption. Required records, privacy, security, and continuity duties remain as applicable law provides.

28.4 Actual professional and statutory duties. These disclaimers apply only where law permits them. They do not erase an expressly accepted warranty, a licensed professional’s actual nonwaivable obligation, required workmanship or product protections, a legally enforceable undertaking, or other Mandatory Rights. A charitable purpose does not itself eliminate those duties.

29. Assumption of Risk and Express Release

29.1 Scope and voluntary participation. Review the activities you actually request or authorize and obtain appropriate advice about suitability. To the fullest extent permitted by law, you voluntarily assume the risks inherent in and reasonably disclosed for those activities, including risks that may be increased by personal limitations, third-party conduct, environmental conditions, equipment, access, changed needs, or an incomplete or unsuccessful result. Required activity-specific disclosure and acceptance remain necessary where law requires them.

29.2 Identified activity risks. Relevant risks can include delay or failure to obtain assistance; erroneous information or estimates; worksite accidents; falls; structural or installation failure; electrical, fire, water, environmental, or equipment hazards; accessibility or fit problems; movement or transportation incidents; illness or allergic reaction; treatment failure by an independent provider; property damage; financial consequences; emotional distress; unwanted publicity; and other risks of the actual authorized activity. Not every listed activity applies to every participant, and this list does not replace an individualized warning or a nonwaivable duty.

29.3 EXPRESS ORDINARY-NEGLIGENCE RELEASE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WHEN YOU VALIDLY ACCEPT THIS RELEASE FOR THE SERVICES OR AN ACTIVITY YOU REQUEST, AUTHORIZE, RECEIVE, OR PARTICIPATE IN, YOU RELEASE AND DISCHARGE THE PROTECTED PARTIES FROM CLAIMS YOU MAY LAWFULLY RELEASE ARISING OUT OF OR RELATING TO THAT IDENTIFIED INTERACTION OR ACTIVITY, INCLUDING ITS PLANNING, SELECTION, COORDINATION, IMPLEMENTATION, PERFORMANCE, OMISSIONS, DELIVERY, RECORDING, AUTHORIZED PUBLICATION, COMPLETION, AND FOLLOW-UP. THIS EXPRESSLY INCLUDES CLAIMS CAUSED BY A PROTECTED PARTY’S OWN ORDINARY NEGLIGENCE, WHETHER SOLE, JOINT, CONCURRENT, ACTIVE, OR PASSIVE, AND WHETHER ASSERTED IN CONTRACT, TORT, OR ANOTHER LEGALLY RELEASABLE THEORY.

29.4 COVERED LOSSES. WITHIN THAT LAWFUL SCOPE, THE RELEASE INCLUDES BODILY INJURY, ILLNESS, WORSENING DISABILITY, DEATH, EMOTIONAL DISTRESS, DAMAGE TO OR LOSS OF PROPERTY OR DATA, ECONOMIC LOSS, LOST EARNINGS, LOSS OF USE, AND LATER-DISCOVERED CONSEQUENCES OF THE IDENTIFIED ACTIVITY, INCLUDING A RENOVATION, REPAIR, ACCESSIBILITY MODIFICATION, INSTALLATION, DELIVERY, TRANSPORT, EVENT, OR PERMITTED MEDIA USE. IT APPLIES ONLY WHEN FAIR NOTICE, CAPACITY, AUTHORITY, ACTIVITY IDENTIFICATION, AND ACCEPTANCE REQUIRED BY LAW HAVE BEEN SATISFIED.

29.5 Unknown consequences. To the extent law permits, the release encompasses a claim within its defined subject matter even if its full extent or consequences are not known at acceptance. It does not release every unrelated future interaction merely because you once accepted website terms. When a particular claim settlement or jurisdiction requires a more specific release, that requirement controls.

29.6 California unknown-claims provision. To the extent California law applies to a valid release of an existing claim within the agreed subject matter and permits this waiver, you expressly waive the protection of California Civil Code Section 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This provision does not create a settlement of an unrelated or nonwaivable claim through ordinary website use.

29.7 Nonreleasable claims. THE RELEASE DOES NOT EXCLUDE GROSS NEGLIGENCE, RECKLESSNESS, WILLFUL MISCONDUCT, FRAUD, UNLAWFUL DISCRIMINATION, UNLAWFUL RECORDING OR DISCLOSURE, OR ANOTHER LIABILITY TO THE EXTENT LAW PROHIBITS ITS RELEASE. IT DOES NOT WAIVE MANDATORY PROFESSIONAL, SAFEGUARDING, CONSTRUCTION, CONSUMER, PRIVACY, CHARITABLE-FUND, OR EMPLOYMENT RIGHTS. IT DOES NOT RELEASE AN INDEPENDENT CLAIM OF A NONSIGNER, A CHILD BEYOND WHAT LAW ALLOWS, OR AN INDEPENDENT WRONGFUL-DEATH OR SUBROGATION RIGHT YOU LACK AUTHORITY TO RELEASE.

29.8 Acknowledgment and scope. The release is a material condition of proposed participation where lawful. You may decline participation and request clarification before agreeing. Acknowledgment does not substitute for actual consent, an accessible process, legally sufficient consideration, or activity-specific acceptance required by applicable law. Each Protected Party may invoke only the protection lawfully applicable to it and the relevant activity.

30. Covenant Concerning Released Claims

30.1 Covenant not to sue on released claims. To the fullest extent permitted by law, you agree not to commence, maintain, or knowingly assist a claim against a Protected Party to the extent that claim has actually been validly released by you under these Terms or a specific accepted agreement. This covenant applies only to the lawful released subject matter and does not create a separate release broader than the underlying valid release.

30.2 Preserved action. This covenant does not bar a challenge to the existence, scope, validity, or enforceability of an agreement; a nonreleased claim; a claim reserved by mandatory law; a lawful payment dispute; a protected report; required testimony; cooperation with authorities; or exercise of a privacy, employment, consumer, or other Mandatory Right. It does not forbid consulting a lawyer or communicating an honest review.

30.3 Enforcement and costs. A Protected Party may raise a valid release, covenant, arbitration agreement, or limitation as an available defense and seek lawful relief for an actual breach. No automatic penalty, predetermined damages, or unilateral consumer attorney-fee forfeiture is created merely by filing a claim or making a protected complaint. Costs, sanctions, and attorney fees are governed by the applicable agreement, administrator rules, and law.

31. Limitation of Liability

31.1 EXCLUDED DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROTECTED PARTIES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS, LOST OPPORTUNITIES, ANTICIPATED AID, REPUTATIONAL LOSS, BUSINESS INTERRUPTION, OR LOSS OF USE OR DATA ARISING OUT OF THE SERVICES OR AN AUTHORIZED ACTIVITY, WHETHER ASSERTED IN CONTRACT, TORT, ORDINARY NEGLIGENCE, OR ANOTHER THEORY, EVEN IF ADVISED THAT SUCH LOSS MIGHT OCCUR.

31.2 AGGREGATE LIMIT. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE PROTECTED PARTIES TO YOU ARISING FROM THE SERVICES OR THE RELEVANT ACTIVITY WILL NOT EXCEED THE GREATER OF ONE HUNDRED UNITED STATES DOLLARS (US$100) OR THE FEES YOU ACTUALLY PAID MASSIVE GOOD FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT. VOLUNTARY DONATIONS ARE NOT SERVICE FEES FOR CALCULATING THIS LIMIT.

31.3 EXPRESS SCOPE. WHERE LAWFULLY LIMITABLE AND VALIDLY ACCEPTED, THESE LIMITS APPLY TO CLAIMS ARISING FROM PLANNING, COORDINATION, WORK, RENOVATIONS, REPAIRS, ACCESSIBILITY MODIFICATIONS, INSTALLATIONS, GOODS, TRANSPORT, EVENTS, AND AUTHORIZED MEDIA ACTIVITIES, INCLUDING A PROTECTED PARTY’S OWN SOLE OR CONCURRENT ORDINARY NEGLIGENCE. THE EXPRESS RELEASE IN SECTION 29 OPERATES SEPARATELY FOR CLAIMS WITHIN ITS VALID SCOPE.

31.4 MANDATORY EXCEPTIONS. NO RELEASE, EXCLUSION, OR CAP APPLIES TO AN AMOUNT, LOSS, OR REMEDY THAT APPLICABLE LAW DOES NOT PERMIT US TO EXCLUDE OR LIMIT, INCLUDING NONWAIVABLE LIABILITY FOR PERSONAL INJURY OR DEATH, GROSS NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT, REQUIRED PROFESSIONAL OR CONSTRUCTION DUTIES, UNLAWFUL PRIVACY PRACTICES, WAGES, WORKERS’ COMPENSATION, MANDATORY REFUNDS, OR LEGALLY PROTECTED CHARITABLE FUNDS. A VALID SPECIFIC AGREEMENT THAT PROVIDES A DIFFERENT LAWFUL LIMIT CONTROLS THE RELEVANT CONFLICT.

31.5 No extinguishment of donation duties. The cap does not convert a legally required refund, accepted gift restriction, charitable-asset duty, or return of money we are legally required to return into a US$100 obligation. Donor discretion provisions apply to unrestricted gifts within the actual law, rather than to an unlawful diversion or a binding accepted restriction.

31.6 Maximum lawful application. If law disallows a particular exclusion or cap, it is ineffective to that extent and the remaining lawful provisions apply only as permitted. These clauses allocate lawful risk; they do not certify immunity, prevent a regulator from acting, or require a court to enforce an unlawful provision.

32. Indemnification

32.1 Your responsibility. To the fullest extent permitted by law, you agree to indemnify and hold harmless the Protected Parties against third-party claims, liabilities, losses, and reasonable documented defense costs to the extent caused by your fraud, material misrepresentation, unlawful conduct, infringement, unauthorized disclosure, false representation of ownership or authority, unauthorized work or spending, or material breach of an applicable obligation under these Terms. This includes a claim by an actual owner, represented person, or rights holder arising from authority you falsely claimed to possess.

32.2 Concurrent negligence. TO THE EXTENT LAWFULLY PERMITTED, THIS INDEMNITY INCLUDES YOUR ATTRIBUTABLE PORTION OF A COVERED THIRD-PARTY LOSS EVEN WHEN A PROTECTED PARTY’S ORDINARY NEGLIGENCE ALSO CONTRIBUTED TO THE LOSS. IT DOES NOT REQUIRE YOU TO INDEMNIFY A PROTECTED PARTY FOR THE PORTION CAUSED BY THAT PARTY’S OWN NEGLIGENCE, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR A LIABILITY THE LAW DOES NOT PERMIT US TO SHIFT TO YOU.

32.3 Contractor obligations. A Contractor’s indemnity may additionally cover third-party claims attributable to the Contractor’s work, personnel, authorized subcontractors, licensing failures, defective deliverables, or breach of required safety or data obligations within the actual engagement. Applicable construction anti-indemnity, professional-liability, insurance, employment, and other mandatory restrictions control. No obligation to procure unlawful coverage or defend a prohibited claim is created.

32.4 Defense process. We may notify you of a covered claim and request appropriate cooperation. Defense control, counsel selection, settlement, and costs must be reasonable and lawful. No party may settle a claim in a way that admits another party’s wrongdoing or imposes an unapproved obligation on it without required consent. Necessary emergency or preservation steps are not prohibited while responsibility is determined.

32.5 Limits and protected activity. This section does not impose liability for a truthful review, a good-faith complaint, a lawful privacy request, a protected labor or whistleblower action, required testimony, or a lawful challenge to an agreement. It does not transfer a nonwaivable employer obligation or require an individual to indemnify a claim solely because the individual requested or received charitable assistance.

33. Concerns Reports and Notices

33.1 Contact. Send case, donor, media, accessibility, property, privacy, security, personnel, or legal concerns to [email protected]. Provide enough information to identify the interaction and concern without sending unnecessary sensitive documents or full payment credentials. For imminent danger, contact emergency services rather than waiting for us to respond.

33.2 Safety and defects. Stop an unsafe use and notify the responsible qualified provider and us as appropriate. We may investigate, request records, refer to a provider, consult insurers or advisers, or take another lawful action. These Terms do not promise a particular remedy or response time, and do not excuse a duty actually imposed by law or an accepted agreement.

33.3 Preservation and process. Maintain relevant records and cooperate with lawful process applicable to you. We may lawfully preserve evidence, apply an appropriate legal hold, and disclose necessary information to authorized advisers, insurers, tribunals, or authorities. Preservation is limited by applicable privacy and record rules; it is not a license for public disclosure or unlimited collection.

33.4 Notices to you. We may provide permitted contractual notices electronically, through the relevant interface, or at supplied contact details. Maintain accurate details for active transactions and relationships. Statutory notice, delivery, accessibility, and consent requirements prevail over a general electronic-notice preference.

33.5 No admissions. A discretionary accommodation, refund, investigation, referral, safety response, or attempted resolution is not by itself an admission of liability, a promise of continuing support, or a waiver of a valid defense. The actual facts, communications, agreement, and law control.

34. Individual Arbitration and Dispute Resolution

34.1 MUTUAL ARBITRATION AGREEMENT. SUBJECT TO THIS SECTION’S EXCEPTIONS AND VALID ACCEPTANCE, YOU AND MASSIVE GOOD AGREE TO RESOLVE COVERED DISPUTES THROUGH FINAL, BINDING, INDIVIDUAL ARBITRATION RATHER THAN A COURT TRIAL. THE AGREEMENT COVERS DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, SUBMISSIONS, DONATIONS, ASSISTANCE, PROJECTS, AUTHORIZED MEDIA, OR THE ACTUAL RELATIONSHIP BETWEEN THE ACCEPTING PARTIES, INCLUDING CONTRACT, TORT, ORDINARY NEGLIGENCE, AND STATUTORY CLAIMS THAT MAY LAWFULLY BE ARBITRATED. IT IS MUTUAL AND APPLIES TO CLAIMS BY EITHER PARTY.

34.2 Informal resolution. Before initiating arbitration, either party may send a written notice describing the dispute, requested relief, relevant interaction, and contact details. Notices to Massive Good go to [email protected] or our mailing address. The parties will attempt informal resolution for thirty days after receipt when law permits. This period does not block urgent protective relief, privacy requests, government reports, or a deadline that cannot lawfully be delayed. Applicable limitation periods are tolled during the required informal period to the extent permitted by law.

34.3 Administrator and rules. Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules for an eligible consumer dispute, Employment/Workplace Arbitration Rules for a validly agreed employment or workplace dispute, and otherwise its Commercial Arbitration Rules, together with mandatory applicable due-process requirements. Current rules and filing information are available at www.adr.org. If AAA cannot administer for a reason other than a party’s unlawful refusal to comply, the parties may agree on an appropriate neutral administrator, or a competent court may determine the lawful next step.

34.4 Access and costs. Arbitration must provide a neutral decision-maker, an accessible process, adequate exchange of information, a written reasoned award when required, and the remedies available under applicable law. Hearings may occur remotely or in a reasonably accessible location consistent with applicable rules and mandatory rights. Consumer costs will not exceed those permitted by the governing rules and law; Massive Good bears the required business share. For a worker, the responsible agreeing employer or engaging party bears costs the law requires it to bear. This clause does not require a worker to pay costs unique to mandatory employment arbitration where law prohibits that allocation.

34.5 Court and statutory exceptions. Either party may bring a qualifying individual claim in small claims court. A party may seek temporary protective relief from a competent court without waiving arbitration of an otherwise covered claim. Government investigations, agency reports, workers’ compensation and other claims that cannot be arbitrated, and a claim subject to a legally effective election against predispute arbitration are excluded to the extent law requires. This includes the statutory election applicable to covered sexual-assault or sexual-harassment disputes. No party is required to waive protected public-injunctive or representative relief in every forum.

34.6 Formation and enforceability. A competent court decides whether an agreement to arbitrate was actually formed, whether a party had capacity or sufficient authority, whether a statutory exclusion or election controls, and whether the class or representative waiver is enforceable. Other procedural and merits issues are decided by the arbitrator as applicable law and rules provide. Acceptance by one person does not automatically bind another owner, family member, employer, child, heir with independent rights, or nonsigner.

34.7 INDIVIDUAL PROCEEDINGS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND MASSIVE GOOD AGREE TO BRING COVERED CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITIES, AND NOT AS A CLASS REPRESENTATIVE OR CLASS MEMBER. THE ARBITRATOR MAY NOT CONSOLIDATE UNRELATED CLAIMANTS OR CONDUCT A CLASS OR REPRESENTATIVE PROCEEDING WITHOUT THE LEGALLY REQUIRED AUTHORITY AND AGREEMENT. A NONWAIVABLE REPRESENTATIVE OR PUBLIC REMEDY REMAINS AVAILABLE IN THE FORUM THE LAW REQUIRES.

34.8 Related filings. Applicable AAA procedures may address related or coordinated filings, case management, and fees. They must not eliminate a mandatory remedy, impose an unlawful filing obstacle, or indefinitely delay a claimant’s opportunity to be heard. We may raise actual fraud, duplicate claims, and applicable procedural defenses through lawful processes. These Terms create no automatic penalty for coordinated legal representation or protected collective activity.

34.9 Opt out. You may opt out of this arbitration agreement by emailing [email protected] within thirty days after first accepting it for the relevant relationship. Include your name, the contact information associated with that relationship, and a clear statement that you opt out of arbitration. Opting out does not affect other valid Terms or create a promise of assistance. A separate existing arbitration agreement is governed by its own terms and law.

34.10 JURY TRIAL WAIVER. WHERE A DISPUTE IS LAWFULLY RESOLVED THROUGH ARBITRATION, YOU AND MASSIVE GOOD WAIVE A JURY TRIAL FOR THAT DISPUTE. FOR A NONARBITRABLE DISPUTE, A SEPARATE JURY WAIVER APPLIES ONLY TO THE EXTENT VALIDLY ACCEPTED AND PERMITTED BY THE LAW OF THE COMPETENT FORUM. THIS DOES NOT WAIVE THE RIGHT TO BRING A NONWAIVABLE CLAIM.

34.11 Severability and unavailable arbitration. If a provision of this section is unenforceable, it is severed only to the extent law permits while preserving a lawful workable agreement. If a mandatory class or representative claim cannot lawfully be arbitrated on an individual basis, that claim proceeds in the competent forum while other validly arbitrable claims proceed as law permits. If a required business payment or compliance failure prevents arbitration, the claimant retains the recourse provided by the rules and law. No self-executing repair of an unlawful agreement is promised.

34.12 Federal and local law. The United States Federal Arbitration Act governs covered arbitration to the extent applicable. Outside its scope, mandatory local arbitration and consumer or employment law controls. This section survives termination within its valid scope, without retroactively creating an agreement for a person who never validly accepted it.

35. Governing Law and International Rights

35.1 Texas law. Except to the extent mandatory law or a valid specific agreement requires otherwise, these Terms and covered disputes are governed by Texas law, without applying a conflicts rule that would displace mandatory protections. The arbitration agreement is additionally governed as stated in Section 34.

35.2 Court forum. Subject to valid arbitration, qualifying small claims jurisdiction, and mandatory forum rights, you and Massive Good consent to the state courts located in Travis County, Texas, and the federal courts serving Austin, Texas, for covered court proceedings. Where mandatory consumer, employment, privacy, injury, property, or other law requires a different competent forum, that right prevails.

35.3 International protections. International availability does not waive mandatory rights in your country or require a consumer or worker to relinquish a nonwaivable local remedy, competent forum, or legal protection. A restriction, release, disclaimer, cap, choice of law, or arbitration provision applies only to the extent lawfully effective for the particular relationship and claim.

35.4 Local permissions. You are responsible for actual obligations applicable to your role, including ownership permission, personal travel documents, authorized information, and lawful use of assistance. We retain the legal responsibilities applicable to our own actual role. These Terms cannot make an otherwise unlawful activity lawful by consent.

36. Other Contract Terms

36.1 Entire agreement. These Terms, documents validly incorporated for the relevant activity, and applicable specific accepted agreements form the agreement for their subject matter. They do not erase a legally binding representation, required disclosure, statutory duty, or agreement that law does not permit us to displace. An operational description or charitable mission statement is not a guarantee of every desired result.

36.2 Assignment. We may assign a lawful contractual right or obligation in connection with an appropriate reorganization, transfer, or successor arrangement, subject to accepted restrictions and law. You may not transfer an account, participation right, permission, or obligation without our consent where law permits that restriction. No assignment expands a media or sensitive-data permission beyond its lawful scope.

36.3 No waiver. A delay in enforcing a right or a discretionary exception does not by itself waive the right. A waiver must be effective under the applicable law and, where required, expressly authorized. Repeated informal assistance does not automatically create a promise of perpetual support.

36.4 Severability. An unlawful or unenforceable provision is ineffective to the extent law requires, and remaining provisions continue only as law permits. A court or arbitrator may interpret or sever provisions within its actual authority; it is not required to rewrite these Terms to provide universal immunity. The arbitration-specific severability rules also apply.

36.5 Relationship and third-party rights. These Terms create no partnership, joint venture, agency, professional engagement, employment relationship, trust for a particular Beneficiary, or personal guarantee except to the extent actually established by law or a valid specific agreement. Protected Parties may enforce their valid intended-beneficiary protections. No broader third-party entitlement is created merely through a submission, donation, or appearance in media.

36.6 Interpretation. References to “including” are illustrative rather than exhaustive. A section title assists navigation and does not override its operative provisions. Singular and plural forms include each other as context requires. A more specific mandatory protection controls an inconsistent general provision. An electronic signature or acceptance is effective only to the extent the applicable law recognizes it.

36.7 Claim deadlines. Applicable statutory limitation, repose, notice, and claim procedures govern unless a valid specific agreement lawfully provides otherwise. These Terms do not impose a universal shortened deadline that overrides injury, employment, consumer, privacy, charitable-fund, or other mandatory claim rules.

37. Contact Information

Massive Good Inc.

500 W 2nd St, Floor 19, Suite 16

Austin, Texas 78701, United States

[email protected]

Use this email for legal notices, arbitration opt-outs, donor support and recurring-donation cancellation, privacy requests and appeals, consent withdrawal, media concerns, accessibility, security, safeguarding, case concerns, and personnel matters. Provide the subject and enough identifying information for the relevant request. This is not a continuously monitored emergency channel; contact local emergency services for imminent danger.